These Terms of Service apply to your use of szthetailor25.com and purchases made through the SZ the tailor online store. By using this website or placing an order, you agree to these terms.

1. About Our Online Store

SZ the tailor offers clothing through this website to customers within the United States. Online orders are processed and shipped from within the United States.

Our local store and online store maintain separate inventory selections. Availability at the local store does not guarantee availability online, and vice versa.

Online purchases are handled as orders for delivery. Our business address is not an online order pickup location or a return destination unless our support team provides specific instructions.

2. Using Our Website

You may use our website to browse products, make purchases, and contact our team for assistance.

You must provide accurate information when placing an order and be authorized to use the selected payment method. If you are under 18, you may make purchases only with the involvement of a parent or legal guardian.

You must not use the website for fraudulent or unlawful activity, interfere with its operation, or attempt to access accounts or systems without authorization.

3. Product Information & Availability

We aim to provide accurate product descriptions, images, prices, and availability information.

Please review the product description and any size or option details before ordering. Product images illustrate the item offered, although screen settings and lighting may affect how colors appear.

If we discover an error or an availability issue affecting your order, we will contact you. We will not substitute a different item or increase the amount charged without your agreement. If we cannot fulfill your order, we will cancel the affected item and refund the amount paid for it, including any applicable shipping charge.

4. Prices & Payments

All prices and transactions are in U.S. dollars (USD).

We accept Visa, Mastercard, American Express, and Discover, processed through Stripe. Your order summary displays the product subtotal, shipping charge, and total payable before you submit your order.

We do not currently collect sales tax at checkout. This does not mean that purchases are tax-exempt.

By submitting an order, you authorize us to charge your selected payment method for the total displayed at checkout. Please review our Billing Terms & Conditions for further details.

5. Orders & Confirmation

After a successful order, we will send a confirmation email with your order number and purchase summary.

We may contact you if payment cannot be confirmed, information is incomplete, an item is unavailable, or an order requires review because of suspected unauthorized activity. Processing may be delayed while an issue is being resolved.

If we cancel an order after payment has been collected, we will refund the canceled items and any applicable shipping charge. A full order cancellation includes the original shipping charge.

6. Shipping & Delivery

We currently ship within the United States only. International shipping is not available.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you.

Our standard shipping terms are:

  • Processing: 1–3 business days after payment confirmation.

  • Processing days: Monday–Saturday, excluding U.S. federal holidays.

  • Order cutoff: 5:00 PM Eastern Time (ET).

  • Estimated transit time: 7–17 business days after processing.

  • Shipping fee: $4.99 per order.

  • Carriers: USPS, UPS, or FedEx.

Delivery times are estimates. Please review our Shipping Policy for the cutoff schedule, tracking information, delivery restrictions, and assistance with delayed, lost, or undeliverable packages.

7. Cancellations

You may request cancellation within 12 consecutive hours of placing your order, provided the order has not shipped.

We use the time your cancellation email is received to assess the request window. We will review shipment status and confirm the outcome by email.

Approved cancellations receive a full refund, including the original shipping charge, with no cancellation fee. Orders that have shipped cannot be canceled.

Please see our Cancellation Policy for complete instructions.

8. Returns, Refunds & Replacements

We accept return and refund requests only for items that arrive damaged or defective, or for incorrect items supplied because of an error on our part.

Please report an eligible issue within 14 business days of delivery. We do not accept returns for change of mind, personal preference, or a size ordered incorrectly by the customer. We do not offer exchanges.

For a confirmed eligible issue, you may choose a full refund for the affected item and any applicable shipping charge, or a new replacement of the correct item at no additional cost. If a return is required, we cover return shipping. No restocking fee applies.

When a return is required, inspection takes 1–2 business days after receipt. After refund approval, please allow 5–10 business days for the credit to appear through your original payment method, depending on your bank or card issuer.

For these timeframes, business days are Monday–Saturday, excluding U.S. federal holidays.

Please review our Returns & Refunds Policy before sending any item back.

9. Customer Accounts

If you create an account, you are responsible for keeping your login details secure and ensuring your account information is accurate.

Please contact us if you suspect unauthorized use of your account. We may restrict account access where reasonably necessary to address fraud, misuse, or a security concern.

10. Privacy

Our Privacy Policy explains how we collect, use, and share information when you visit the website, contact us, or place an order.

Please do not send payment card numbers, security codes, or account passwords by email or through our contact form.

11. Website Content

Content owned by SZ the tailor or used with permission—including text, branding, images, and design—is protected by applicable intellectual property rights.

You may use the website for personal shopping purposes. Reproducing or distributing its content for commercial purposes requires permission from the relevant rights holder.

Other product and company names appearing on the website belong to their respective owners.

12. Third-Party Services & Links

We use third-party services to support payments, shipping, and website operations. The website may also contain links to external websites.

External websites operate under their own terms and privacy practices. We are responsible for assisting you with your purchase from our store, including order issues described in our policies.

13. Website Availability & Responsibility

We aim to keep the website available and functioning correctly, but maintenance, service interruptions, or technical issues may occasionally affect access.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website use. This does not limit our stated refund and replacement commitments or any responsibility that cannot lawfully be excluded.

Nothing in these terms limits consumer rights or remedies that apply by law.

14. Governing Law

These terms are governed by the applicable laws of the State of Florida and applicable United States federal law, without limiting any mandatory consumer protections that apply to your purchase.

If you have a concern about an order or these terms, please contact us so we can review the issue and work toward a resolution.

15. Changes to These Terms

We may update these terms to reflect changes to our website or business operations. Updated terms will be posted on this page.

Changes will apply to website use and orders placed after the revised terms are published. They will not retroactively reduce the commitments made for an existing order.

16. Contact Us

SZ the tailor
Email: [email protected]
Address: 4217 4th St N, St. Petersburg, FL 33703, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.