This policy applies to online orders placed with SZ the tailor.

Cancellation Window

You may request cancellation within 12 hours of placing your order, provided the order has not shipped.

The cancellation window is measured in consecutive hours, including weekends and holidays. Please submit your request promptly.

How to Request a Cancellation

Email [email protected] with:

  • Your order number.

  • The name and email address used for the order.

  • A clear request to cancel the order.

Using “Cancellation Request – [Order Number]” as your email subject will help us identify your request.

We assess the 12-hour window using the time we receive your email, rather than the time our team responds. We will review the shipment status and email you to confirm the outcome. Sending a request does not itself confirm that the order has been canceled.

Approved Cancellations & Refunds

If your cancellation is approved, we will cancel the order and issue a full refund, including the original shipping charge, to your original payment method.

There is no cancellation fee. Please allow 5–10 business days after refund approval for the credit to appear, depending on your bank or card issuer.

For this policy, business days are Monday–Saturday, excluding U.S. federal holidays.

Requests After 12 Hours

Cancellation requests received more than 12 hours after the order was placed are outside our cancellation window, even if the order has not yet shipped.

Orders That Have Shipped

Once an order has shipped, it cannot be canceled.

If your order arrives damaged, defective, or incorrect because of an error on our part, please follow our Returns & Refunds Policy.

We do not accept returns solely because a customer missed the cancellation window or changed their mind. Refusing delivery does not cancel an order or automatically qualify it for a refund.

For lost, undeliverable, or returned packages, please see our Shipping Policy.

Contact Us

SZ the tailor
Email: [email protected]
Address: 4217 4th St N, St. Petersburg, FL 33703, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.