This policy applies to online purchases from SZ the tailor. We accept return and refund requests only for items that arrive damaged or defective, or for incorrect items sent because of an error on our part.

We do not accept returns for change of mind, personal preference, or a size ordered incorrectly by the customer. We do not offer exchanges.

Request Period

Please contact us within 14 business days of delivery to report an eligible issue.

For this policy, business days are Monday–Saturday, excluding U.S. federal holidays.

Eligible Issues

You may request assistance if:

  • Your item arrived damaged.

  • Your item has a defect.

  • We sent an item that does not match your order, including the wrong product, color, or size.

For a confirmed eligible issue, you may choose either:

  • A full refund for the affected item, including any shipping charge attributable to it; or

  • A new replacement of the correct item, shipped at no additional cost.

If the issue affects your entire order, a full refund includes the original $4.99 shipping charge. If only part of an order is affected, we will explain the refund breakdown before processing it.

A replacement resolves a damaged, defective, or incorrectly fulfilled item. It is not an exchange for a different product, size, or color of your choosing.

How to Request a Return or Refund

Email [email protected] within the request period and include:

  • Your order number.

  • The name of the affected item.

  • A description of the issue.

  • Photos of the item, packaging, and shipping label where available.

  • Whether you prefer a refund or a replacement.

Please retain the item and its packaging while we review your request. We may ask for additional information to confirm the issue.

Do not send an item back before receiving our instructions. The business address listed on our website should not be used as a return destination unless our support team specifically directs you to do so.

Return Instructions & Costs

If a return is required for an eligible issue, we will provide the return address, instructions, and a prepaid shipping label or another prepaid return arrangement.

You will not be charged return shipping, replacement shipping, or a restocking fee for an eligible issue.

Please return the item in the condition in which you received it, with the original packaging where available. Damage or defects present upon arrival do not make an otherwise eligible claim ineligible.

Inspection & Refund Timing

When a return is required, we will inspect the item within 1–2 business days after receiving it and notify you of the outcome.

Once your refund is approved, please allow 5–10 business days for it to appear through your original payment method, depending on your bank or card issuer.

If we confirm that a return is unnecessary, we will notify you and proceed with your selected refund or replacement without requiring you to send the item back.

Replacements

For an approved replacement, we will send a new, correct item at no additional cost and provide tracking information once it ships.

If the replacement is unavailable, we will let you know and arrange a full refund for the affected item and any applicable shipping charge instead.

Order Cancellations

You may request cancellation within 12 hours of placing your order, provided it has not shipped. Please email us promptly with your order number.

Once an order has shipped, it cannot be canceled. Any issue reported after shipment will be handled under this policy or our Shipping Policy, as applicable. Shipment alone does not make an order eligible for a return.

Lost or Undeliverable Packages

If your package is lost, undeliverable, or returned to the sender, please contact us. We will investigate with the carrier.

Once a shipment is confirmed lost, we will offer your choice of a full refund or a replacement at no additional cost.

If a package is returned because you provided an incorrect or incomplete address, an additional shipping charge may apply to resend it. We will explain the charge and obtain your agreement before arranging reshipment. Please see our Shipping Policy for details.

Contact Us

SZ the tailor
Email: [email protected]
Address: 4217 4th St N, St. Petersburg, FL 33703, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.