These Billing Terms & Conditions apply to online purchases from SZ the tailor. Please review your items, billing details, shipping address, and order total before placing an order.

Accepted Payment Methods

We accept the following credit and debit cards through Stripe:

  • Visa

  • Mastercard

  • American Express

  • Discover

Available payment options are displayed at checkout.

Currency & Pricing

All prices and payments are in U.S. dollars (USD).

The price displayed for each item applies to that item and any selected options. Your order summary shows the product subtotal, shipping charge, and total amount payable before you submit your order.

Shipping Charges & Taxes

We charge a flat shipping rate of $4.99 per order within the United States. Please see our Shipping Policy for delivery details and address restrictions.

We do not currently collect sales tax at checkout. This does not mean that purchases are tax-exempt.

Any changes to charges collected by our store will be reflected at checkout before an order is placed.

Billing Information

Please provide accurate billing and contact information, including:

  • Your full name.

  • Your billing address.

  • Your email address.

  • Valid payment details.

Your billing details should match the information held by your card issuer. Incorrect or incomplete information may prevent payment from being approved or delay order processing.

If your shipping address differs from your billing address, please enter both addresses correctly at checkout.

Payment Authorization

By submitting your order, you authorize SZ the tailor to charge your selected payment method for the total shown at checkout.

Orders enter processing after payment confirmation. If payment cannot be confirmed, processing may be delayed until the payment issue is resolved.

Declined or Unsuccessful Payments

If your payment is declined, please check your card details, billing address, and available funds. You may also need to contact your card issuer or use another accepted card.

An unsuccessful payment attempt may appear as a temporary pending authorization. Your card issuer controls when that authorization is released.

If you are unsure whether an order was placed successfully, contact us before submitting another order so we can help you avoid a duplicate purchase.

Order Confirmation

After a successful order, we will send an order confirmation to the email address provided at checkout. It will include your order number and purchase summary.

If you do not receive the email, check your spam or junk folder, then contact us for assistance.

Payment Security

Card payments are processed through Stripe. We do not store your full card number or card security code on our servers.

Please do not send payment card details by email or through our contact form. For information about how customer data is handled, please review our Privacy Policy.

Cancellations & Refunds

You may request cancellation within 12 hours of placing your order, provided it has not shipped. Approved cancellations receive a full refund, including the original shipping charge, with no cancellation fee. Please see our Cancellation Policy for instructions.

For delivered orders, refunds are available only for eligible damaged, defective, or incorrectly supplied items under our Returns & Refunds Policy.

When a return is required, inspection takes 1–2 business days after receipt. Once a refund is approved, please allow 5–10 business days for it to appear through your original payment method, depending on your bank or card issuer.

For these timeframes, business days are Monday–Saturday, excluding U.S. federal holidays.

Billing Questions & Unrecognized Charges

If you notice a duplicate, incorrect, or unfamiliar charge that you believe relates to our store, please contact us with your order number, the charge date, and the amount.

Do not include your full card number or security code. We will review the available transaction information and assist with any confirmed billing error. You may also contact your card issuer directly regarding an unrecognized transaction.

Contact Us

SZ the tailor
Email: [email protected]
Address: 4217 4th St N, St. Petersburg, FL 33703, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.