This policy applies to online orders placed with SZ the tailor. Online orders are processed and shipped from within the United States.

Shipping Locations

We currently ship within the United States only. We do not currently offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Our order processing days are Monday–Saturday, excluding U.S. federal holidays. Processing time is separate from shipping transit time.

Order Cutoff Time

Our daily order cutoff is 5:00 PM Eastern Time (ET).

Orders received before the cutoff on a processing day enter processing that day. Orders received at or after the cutoff, on Sundays, or on U.S. federal holidays enter processing on the next processing day. This does not mean orders will ship on the day they are received.

Estimated Delivery Time

Standard shipping takes an estimated 7–17 business days after processing. Including processing, the estimated time from payment confirmation to delivery is 8–20 business days, subject to the cutoff and holiday schedule above.

We use USPS, UPS, or FedEx. The carrier is selected based on the shipment and delivery address. Carrier delivery schedules may differ from our order processing schedule.

Delivery dates are estimates and are not guaranteed.

Shipping Fees

We charge a flat shipping rate of $4.99 per order within the United States.

The shipping charge is displayed at checkout before you place your order.

Custom & Personalized Orders

If a product is offered with custom or personalized options, any additional preparation time will be stated on its product page before purchase. Please review those details, as the standard processing estimate applies unless a different timeframe is disclosed.

Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information. Tracking updates may take time to appear after the carrier receives the shipment.

If you have not received your shipping confirmation after the stated processing period, please contact us with your order number.

Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before placing an order.

If you notice an error, email us as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once processing has begun. After shipment, address changes depend on the carrier’s available options.

If a shipment is returned because the address you provided was incorrect or incomplete, an additional shipping charge may apply to resend it. We will explain the charge and obtain your agreement before arranging reshipment.

Delivery Delays

Carrier disruptions, severe weather, holidays, and other delivery conditions may affect the estimated delivery time.

If your order has not arrived within the estimated delivery window, contact us with your order number. We will review the tracking information and investigate with the carrier as needed.

Lost, Damaged, or Incorrect Shipments

Lost shipments: If you believe your package is lost, contact us so we can investigate with the carrier. If the shipment is confirmed lost, we will offer your choice of a full refund or a replacement at no additional cost.

If tracking shows “Delivered” but you cannot locate your package, please check the delivery address, household members, and any nearby delivery locations before contacting us. We will assist with a carrier investigation.

Damaged or incorrect shipments: Please contact us within 14 business days of delivery if an item arrives damaged, defective, or different from what you ordered because of an error on our part. Include your order number, a description of the issue, and photos where available.

For an eligible issue, we will provide your choice of a full refund or a replacement with the correct, new item at no additional cost. If a return is required, we will provide instructions and cover return shipping. Please refer to our Returns & Refunds Policy for the complete process.

Undeliverable or Returned Packages

If a package is marked undeliverable or returned to the sender, we will review the reason with the carrier and contact you to discuss the next steps.

If the issue resulted from an error on our part, we will arrange a replacement shipment or a full refund, according to your preference, at no additional cost.

If the package was returned because you provided an incorrect or incomplete address, we will confirm the corrected address and obtain your agreement to any additional shipping charge before resending it.

If the shipment is confirmed lost during transit or its return journey, we will offer a full refund or a replacement at no additional cost.

Contact Us

For shipping questions or help with an online order, please include your order number when contacting us.

SZ the tailor
Email: [email protected]
Address: 4217 4th St N, St. Petersburg, FL 33703, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.