1. What does SZ the tailor sell?

Our online store offers everyday clothing, including comfortable tops, practical layers, and wardrobe essentials. Please review each product page for its description and available options before ordering.

2. Is online inventory the same as local store inventory?

Local store inventory may differ from online inventory. An item available at our local store may not be available online, and vice versa.

Purchases through this website are handled as orders for delivery. Our business address should not be treated as an online order pickup location or a return destination without instructions from our support team.

3. Where do you ship?

We currently ship within the United States only. International shipping is not available.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to your address, we will contact you using the information provided with your order.

4. Where are online orders processed and shipped from?

Online orders are processed and shipped from within the United States.

5. How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation.

Our processing days are Monday–Saturday, excluding U.S. federal holidays. The daily cutoff is 5:00 PM Eastern Time (ET).

Orders received at or after the cutoff, on Sundays, or on federal holidays enter processing on the next processing day. Processing does not mean an order will ship the same day.

6. How long does delivery take?

Standard shipping takes an estimated 7–17 business days after processing. Including processing, the estimated timeframe is 8–20 business days, subject to our cutoff and holiday schedule.

We use USPS, UPS, or FedEx, depending on the shipment and destination. Delivery dates are estimates, and carrier schedules may differ from our processing schedule.

See our Shipping Policy for details.

7. How much does shipping cost?

Shipping is a flat rate of $4.99 per order within the United States. The charge appears at checkout before you place your order.

8. How can I track my order?

Once your order ships, we will email you a shipping confirmation with tracking information. Carrier tracking updates may take time to appear.

If you have not received a shipping confirmation after the stated processing period, please contact us with your order number.

9. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover, processed through Stripe.

All prices and payments are in U.S. dollars (USD). Please see our Billing Terms & Conditions for details.

10. Do you charge sales tax?

We do not currently collect sales tax at checkout. This does not mean purchases are tax-exempt.

Your order total is displayed before you submit your order.

11. What if I do not receive an order confirmation?

Check your spam or junk folder first. If you still cannot find the confirmation, contact us using the email address entered at checkout.

If you are unsure whether payment succeeded, please contact us before placing the order again to help avoid a duplicate purchase.

12. Can I cancel my order?

You may request cancellation within 12 consecutive hours of placing your order, provided it has not shipped.

Email [email protected] with your order number and a clear cancellation request. We assess the window using the time your email is received and confirm the outcome after checking shipment status.

Approved cancellations receive a full refund, including the original shipping charge, with no cancellation fee. Orders that have shipped cannot be canceled.

See our Cancellation Policy for full details.

13. Can I change my shipping address?

If you notice an address error, contact us immediately with your order number and corrected address.

We will try to update it before shipment, but changes cannot be guaranteed once processing has begun. After shipment, changes depend on the carrier’s available options.

If a package is returned because you provided an incorrect or incomplete address, an additional shipping charge may apply to resend it. We will explain the charge and obtain your agreement first.

14. What returns do you accept?

We accept requests only for items that arrive damaged or defective, or for incorrect items sent because of an error on our part.

Please report an eligible issue within 14 business days of delivery. For this timeframe, business days are Monday–Saturday, excluding U.S. federal holidays.

We do not accept returns for change of mind, personal preference, or a size ordered incorrectly by the customer.

15. What should I do if an item is damaged, defective, or incorrect?

Email [email protected] within the request period and include:

  • Your order number.

  • The affected item and a description of the issue.

  • Photos of the item, packaging, and shipping label where available.

  • Whether you prefer a refund or a replacement.

Keep the item and packaging while we review the request. Do not send anything back before receiving our instructions.

16. Do you offer refunds or replacements?

For a confirmed eligible issue, you may choose:

  • A full refund for the affected item, including any applicable shipping charge; or

  • A new replacement of the correct item, at no additional cost.

If the issue affects the entire order, the refund includes the original $4.99 shipping charge. For a partially affected order, we will explain the refund breakdown before processing it.

If a replacement is unavailable, we will arrange a refund for the affected item and any applicable shipping charge.

17. Do you offer exchanges?

No. We do not offer exchanges for a different product, size, or color.

A replacement is available only to resolve a confirmed damaged, defective, or incorrectly supplied item.

18. Who pays return shipping? Is there a restocking fee?

For an eligible issue, we cover return shipping and provide a prepaid label or another prepaid return arrangement if a return is required.

There is no restocking fee, and eligible replacements are shipped at no additional cost.

19. How long does a refund take?

When a return is required, we inspect the item within 1–2 business days after receiving it and notify you of the outcome.

After refund approval, please allow 5–10 business days for the credit to appear through your original payment method, depending on your bank or card issuer.

See our Returns & Refunds Policy for the complete process.

20. What if my package is delayed or lost?

If your order has not arrived within the estimated delivery window, contact us with your order number. We will review the tracking and investigate with the carrier as needed.

Once a shipment is confirmed lost, we will offer your choice of a full refund or a replacement at no additional cost.

21. What if tracking says “Delivered,” but I cannot find my package?

Please check the shipping address, household members, and nearby delivery locations.

If you still cannot locate it, contact us with your order number. We will assist with a carrier investigation. A “Delivered” tracking status alone does not establish that the shipment is lost.

22. What happens if my package is undeliverable or returned to the sender?

We will review the reason with the carrier and contact you about the next steps.

If the issue resulted from an error on our part, we will arrange a replacement shipment or a full refund according to your preference, at no additional cost.

If you provided an incorrect or incomplete address, we will confirm the corrected details and obtain your agreement to any additional shipping charge before resending the package.

23. How is my personal information used?

We use information to process orders, provide support, operate the website, and support analytics and advertising activities.

Payments are processed through Stripe. We also use Google Analytics and Google Ads. Please review our Privacy Policy for details and privacy choices.

24. How can I contact customer support?

Email us or use the form on our Contact Us page. For order inquiries, please include your order number.

SZ the tailor
Email: [email protected]
Address: 4217 4th St N, St. Petersburg, FL 33703, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.